Early AI Experimentation: Video-to-Documentation Workflow
Demo Video
The Problem: Documentation Bottleneck in Support
Context: This was built in early 2024, during my initial exploration of AI for support operations, before having access to purpose-built documentation tools.
Creating training documentation from recorded sessions was incredibly time-consuming:
- Manual transcription of spoken instructions
- Screenshot capture and annotation
- Step-by-step recreation of demonstrated actions
- Formatting and organization in documentation systems
The bottleneck: Documentation took 3-4x longer than the original training session, preventing knowledge sharing and reducing training consistency.
The Solution: DIY AI Documentation Pipeline
Since we didn’t have access to proper AI-powered documentation tools, I built a creative workaround using available tools:
How It Worked
1. Dual Recording Setup
- ClearShot: Screen recording with automatic transcript generation
- Chrome DevTools Recorder: Captured exact browser interactions as JSON
2. AI Processing
- Fed both transcript and browser JSON into a custom GPT
- GPT combined “what was said” with “what was actually done”
- Generated structured Notion documentation ready to paste
3. Key Innovation: Dual-Source Accuracy
- Transcript = Intent and context (“why” behind actions)
- Browser JSON = Technical precision (exact steps and elements)
The Results
Before: 45 minutes to manually document a 10-minute bug discovery
After: 5 minutes to generate comprehensive reproduction steps
- 80% time reduction in documentation creation
- 95%+ accuracy with minimal manual editing required
- 100% team adoption for complex procedures
Why This Early Experiment Mattered
This project represents the kind of creative problem-solving with early AI tools that characterized support operations before purpose-built solutions became available:
- Identified a real bottleneck that was preventing knowledge sharing
- Combined existing tools creatively to achieve AI-powered automation
- Built something the team actually used and delivered measurable results
- Demonstrated ROI of AI adoption before enterprise tools were accessible
The lesson: Sometimes the best solutions come from experimenting with available tools rather than waiting for the perfect solution to be built for you.
This workflow later influenced how we approached AI integration across other support processes and validated the value of investing in proper documentation tooling.