Zeek Pardo

I spent 6 years on the front lines of a complex SaaS ecosystem: 13 interconnected products, 4 million+ users, and the kind of platform where a billing change in one product cascades through check-ins, giving, groups, and beyond. That front-line experience is why every AI system I build actually works in production. I know where automation helps and where it falls short.

Today I own AI operations and support automation: training and optimizing AI agents, designing knowledge architectures for AI consumption, building custom integrations, and tracking the metrics that prove whether automation is actually improving customer outcomes. I work across Zendesk, Front, and Intercom (Fin AI Academy certified).

I also ship production software at speed using AI-assisted development (Claude Code), from SaaS platforms to desktop apps to conversational AI systems that serve users across 11 languages. My approach: plan thoroughly, build from real operational experience, and iterate based on performance data.

Outside of work, I build products for communities I care about, including nonprofit platforms serving vulnerable youth in the Philippines and Honduras, and tools for the maker community.